The Role

A ten-person AI company in New York’s Financial District sells a sales platform to home services and trades businesses. It is hiring its first Customer Success Manager.

You take over a book of around 100 accounts and you are measured on what they renew, expand and refer. There is no playbook to inherit. You write the next version of it, and if the company keeps growing you hire the team that runs it.

What You Will Do

Own retention, expansion and referrals across your book
Build the onboarding flow, health scoring, QBR cadence and renewal process
Spend real time with customers to find where the product can do more for them
Travel 10 to 25% to customer offices and job sites
Lay the groundwork to hire and lead a CS team later

What You Need

3 to 8 years in customer success, account management, or as an account executive, at a startup between Series A and D
A record you can put numbers on: expansion, net revenue retention or upsell
Evidence you have built a process from nothing, not only run one someone handed you
Comfort with ambiguity and with doing several jobs at once
In the FiDi office five days a week

Who This Does Not Suit

CSMs whose work has been support only, with no commercial target
Product specialists who have never owned an account

Useful, Not Required

Background in home services, the trades, or voice AI

Package

Base salary: US$110,000 to US$150,000
On-target earnings: US$150,000 to US$200,000
Equity: included
Work rights: US work authorisation required. Visa transfers and new sponsorship (H-1B, TN) are considered
Location: on-site, Financial District, New York

How This Works

Zionic Group is recruiting this role on the employer’s behalf. The employer is named on the first call, before any CV goes anywhere. Your details are never sent without your say-so.

Founding Customer Success Manager, AI Sales Platform, New York