The Role

A ten-person, seed-stage company in San Francisco builds an AI agent for trucking carriers. The agent works across the systems a fleet back office already runs, including the TMS, telematics, safety and dispatch.

This is the first Customer Success hire. There is no CS team and no playbook. You own the customer after the sale, get new accounts live, and work with the deployed engineers to widen what the agent handles for each customer.

What You Will Do

Own the post-sale relationship: regular meetings, adoption and usage growth
Onboard new customers from kickoff workshop to daily use
Spot new use cases inside existing accounts and get them built with the deployed engineers
Take inbound support requests, resolve what you can, and hand the rest to engineering with proper context
Build the CS playbook from scratch and automate the repetitive parts as the customer base grows

What You Need

2 to 5 years in customer success, implementation or onboarding at a B2B SaaS startup
Hands-on experience setting up integrations and API keys
AI tools already part of how you work each day
Experience carrying a high volume of customer meetings every week
The ability to talk to non-technical operators and to executives
Several accounts on the go at once without dropping detail
Based in San Francisco, in the office five days a week

Useful, Not Required

Having built a customer success function at an early-stage company
Experience supporting AI products or complex technical systems

Package

Base salary: US$120,000 to US$160,000
On-target earnings: US$150,000 to US$200,000
Equity: included
Work rights: US work authorisation required. Visa transfers (OPT, H-1B transfer) are considered
Location: on-site, San Francisco

How This Works

Zionic Group is recruiting this role on the employer’s behalf. The employer is named on the first call, before any CV goes anywhere. Your details are never sent without your say-so.