The Role

A Series A software company selling to the construction industry is hiring Customer Solutions Engineers in San Francisco. The team is about 40 people. New customers are signing every week and the current team cannot onboard them fast enough, which is why this is several hires, not one.

The job spans both sides of the sale. You run discovery and product demos with Sales, then take the customer from handoff to a working implementation. One person, one customer relationship, start to finish.

What You Will Do

Lead discovery calls and product demos alongside Sales, as the technical voice in the room
Answer how the product fits a prospect’s existing systems, and call out blockers early
Own each onboarding from sales handoff to go-live as the customer’s main contact
Configure the product to the customer’s setup and train their team on it
Run many implementations at once, each with a plan, milestones and an open-issues list
Feed product gaps and customer requests back to engineering
Build the templates, docs and tooling that let onboarding scale past one-to-one

What You Need

1 to 7 years in a customer-facing role: customer success, implementation, integrations, solutions, or business operations at a startup
At least a year at a venture-backed startup, the earlier the stage the better
A methodical way of troubleshooting, and the appetite to learn technical concepts quickly
Comfort leading confident, senior customers through messy situations
Strong project management. The team carries 30 or more implementations at a time
In the San Francisco office five days a week

Useful, Not Required

Recent hands-on B2B SaaS implementation work
Experience demoing software to prospects
SQL or JSON
Construction or accounting knowledge

Package

Base salary: US$110,000 to US$180,000, set by experience
Equity: included
Work rights: US work authorisation required. Visa transfers (OPT, H-1B transfer) are considered
Location: on-site, downtown San Francisco

How This Works

Zionic Group is recruiting this role on the employer’s behalf. The employer is named on the first call, before any CV goes anywhere. Your details are never sent without your say-so.