12-Month FTC — Customer Success Manager — HR Tech — Melbourne

The Role

Scaled CSM covering a mid-market book of accounts at an AU-founded HR Tech platform. You will own onboarding, adoption, renewal, and expansion across 30–50 accounts. Parental leave cover with conversion potential.

What You Will Do

• Manage onboarding for new mid-market accounts
• Drive adoption and usage across your book of business
• Own renewal conversations and expansion opportunities
• Deliver QBRs and maintain health scores
• Identify at-risk accounts early and execute save plays

What You Need

• 3+ years B2B SaaS customer success experience
• NRR ownership, QBR delivery, health scoring
• HR Tech or HCM platform experience a plus
• Melbourne-based

Engagement

• Type: 12-month fixed-term contract (company employed)
• Salary: $110,000–130,000 + super
• Start: Within 4 weeks