13-Month FTC — CS Manager ANZ — Retail Intelligence SaaS — Melbourne

The Role

CS leadership across Australia and New Zealand for a retail crime intelligence platform. Strategic account management, team oversight, NRR ownership. Reporting to the Head of CS.

This is a leadership role — you will be managing a team of CSMs while also owning strategic accounts directly.

What You Will Do

• Lead the ANZ customer success team
• Own strategic and enterprise account relationships
• Drive NRR across the ANZ portfolio
• Report to the Head of CS on team performance and account health
• Hire and develop CSMs as the team grows

What You Need

• 5+ years B2B SaaS customer success with 2+ years in a leadership or team lead capacity
• Experience managing enterprise or strategic accounts
• Melbourne-based

Engagement

• Type: 13-month fixed-term contract (company employed)
• Salary: $130,000–155,000 + super
• Start: Within 4 weeks