Customer Success Manager — GRC SaaS — Sydney

The Role

CSM at an Australian governance, risk, and compliance SaaS platform. Mid-market client portfolio covering onboarding, adoption, renewal, and expansion. Compliance and risk management domain knowledge is valued.

What You Will Do

• Manage onboarding and adoption for mid-market GRC accounts
• Own renewals and drive expansion across your portfolio
• Deliver QBRs and maintain account health
• Translate compliance requirements into platform configuration
• Collaborate with product on regulatory feature requests

What You Need

• 3+ years B2B SaaS customer success experience
• Experience with regulated industries (financial services, government, healthcare) a strong plus
• Sydney-based

Package

• Salary: $100,000–130,000 + super
• Guarantee: 90-day replacement guarantee