Customer Success Manager — Construction Tech SaaS — Melbourne

The Role

CSM at an AU-founded construction technology platform. High-touch onboarding and account management across builder and contractor accounts. Fast-growing company, small team, high ownership.

What You Will Do

• Onboard new builder and contractor accounts
• Manage a high-touch portfolio with regular check-ins
• Drive adoption and identify expansion opportunities
• Work closely with product on client feedback
• Support renewals and reduce churn

What You Need

• 2+ years B2B SaaS customer success or account management
• Construction, trades, or field-service industry exposure is a genuine advantage
• Melbourne-based or remote AU

Package

• Salary: $85,000–105,000 + super
• Guarantee: 90-day replacement guarantee