SaaS Hiring Glossary
Key terms used in B2B SaaS recruitment, revenue operations, and customer success hiring.
Annual Recurring Revenue (ARR)
Annual Recurring Revenue is the annualised value of a SaaS company's active subscriptions. Learn how ARR drives hiring strategy and team structure.
Customer Success Manager (CSM)
A Customer Success Manager drives retention and expansion in SaaS companies. Learn what CSMs do, why they matter, and how to hire the right one.
Go-To-Market (GTM)
Go-To-Market is the strategy a SaaS company uses to reach customers and generate revenue. Learn how GTM strategy shapes hiring decisions and team design.
Ideal Customer Profile (ICP)
An Ideal Customer Profile defines the type of company most likely to buy and retain your SaaS product. Learn how ICP clarity drives better hiring outcomes.
Net Promoter Score (NPS)
Net Promoter Score measures customer loyalty by asking how likely they are to recommend your product. Learn how NPS connects to SaaS hiring and retention.
Net Revenue Retention (NRR)
Net Revenue Retention measures how much revenue you keep and grow from existing customers. Learn why NRR matters for SaaS hiring decisions.
On-Target Earnings (OTE)
On-Target Earnings is the total compensation a SaaS employee earns when they hit 100% of their targets. Learn how OTE structures work and why they matter.
Product-Led Growth (PLG)
Product-Led Growth is a go-to-market strategy where the product itself drives acquisition, activation, and expansion. Learn how PLG changes SaaS hiring.
Revenue Operations (RevOps)
Revenue Operations unifies sales, marketing, and CS data and processes into one system. Learn why RevOps is critical for scaling SaaS companies.
Sales Engineer (SE)
A Sales Engineer bridges technical product capability and buyer needs in B2B SaaS sales. Learn what SEs do, why they matter, and how to hire them.